Bulk Attachment Upload for Jira is built and supported by a solo developer. Here's exactly when and how fast you can expect a reply.
01Hours of operation
Support is monitored Monday through Friday, 09:00–18:00 Pakistan Standard Time (UTC+5), excluding local public holidays. Requests submitted outside these hours are picked up the next business day.
02Response times
| Severity | First response | Target resolution |
|---|---|---|
| Critical — app unusable / data-affecting | Within 1 business day | Within 4 business days |
| High — major feature broken | Within 2 business days | Within 7 business days |
| Normal — general question, minor bug | Within 3 business days | Best effort |
These are target response times, not a contractual guarantee of a specific outcome or fix timeline — every report is read and triaged personally.
03Support channels
- Jira Service Management portal — preferred, for tracked requests
- Email: support@abuzararif.xyz
- Security issues: security@abuzararif.xyz — see the Security Policy
04Severity & priority
Severity is assessed on first response based on impact described in the request. Paid-tier customers and issues affecting attachment uploads or data integrity are prioritized first.